How can we help?
Most answers are below. If yours is not, write to us and a person will reply.
How do I move or cancel a booking?+
Sign in and open Bookings in your account. Each upcoming visit has a Move button and a Cancel button. Inside the free cancellation window nothing is charged and a paid deposit comes back in full. After it, the business's own policy applies; it is shown before you book.
I was charged a deposit. Is that extra?+
No. The deposit holds your slot and comes off the total you pay at the visit.
Something went wrong at my visit.+
Open the visit in your bookings and choose Report a problem, or write to us below with the business name and the date. We ask the business for its side and decide within a few days.
How do I list my business?+
Go to List your business and create a business account. You set up your page, services and hours yourself; LogaLuxe verifies your details before the Verified mark shows.
See also the cancellation policy and terms.